Shipping policy
Shipping Policy
At Velora, we’re committed to delivering your fitness and lifestyle products safely and efficiently wherever you are in the world.
1. Processing Time
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed.
- Orders may take longer during high-demand periods or holidays.
2. Shipping Times
Shipping times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| South Africa | 5–10 business days |
| International | 10–25 business days |
Note: These are estimates. Delays may occur due to customs processing, carrier delays, or unforeseen events.
3. Shipping Costs
- Shipping fees are calculated at checkout and vary by location and order weight.
- For international orders, customers may be responsible for customs duties, taxes, or import fees.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Please allow 24–48 hours for tracking information to update.
5. Lost or Damaged Packages
- Velora is not responsible for delays caused by shipping carriers or customs.
- If your package is lost, damaged, or arrives incorrectly, contact us at tshegofatsomahuma6@gmail.com as soon as possible so we can assist.
- For international returns, customers may be responsible for return shipping costs unless the item is defective or damaged.
6. Multiple Packages
- Some orders may be fulfilled in multiple shipments.
- Tracking information will be provided for each package.
7. Shipping Restrictions
- Currently, Velora ships to most countries worldwide.
- Certain items may be restricted in some regions due to customs regulations.
- Contact us if you are unsure whether your location is eligible for shipping.
8. Contact Us
Questions about shipping? Contact us:
Email: tshegofatsomahuma6@gmail.com
Phone: +27 678 822 882