Terms of service

Terms of Service

Welcome to Velora! The terms "we", "us" and "our" refer to Velora. Velora operates this store and website, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience (the "Services"). Velora is powered by Shopify, which enables us to provide the Services to you.

Please read these Terms of Service carefully, as they include important information about your legal rights, warranties, and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, do not use our Services.

1. Access and Account

  • You represent that you are at least the age of majority in your country of residence and may give consent for minor dependents to use the Services on devices you own.
  • You are responsible for providing accurate, current, and complete information when using the Services.
  • You are solely responsible for maintaining the security of your account credentials and all account activity. Accounts cannot be transferred, sold, or assigned.

2. Products

  • We make every effort to represent our products accurately. Colors or appearance may differ depending on your device settings.
  • Product descriptions, pricing, and availability may change without notice.
  • We may limit quantities or discontinue products at any time.

3. Orders

  • Placing an order is an offer to purchase. Orders are not accepted until confirmed by Velora and payment is processed.
  • Cancellation may not be possible once an order is accepted.
  • All purchases are for personal use, not for resale.
  • Returns and refunds are governed by our Return & Refund Policy [LINK].

4. Prices and Billing

  • Prices, discounts, and promotions are subject to change without notice.
  • Taxes, shipping, handling, customs, or import charges may apply.
  • You agree to provide accurate payment information and update it as needed.
  • You are responsible for all charges incurred.

5. Shipping and Delivery

  • Delivery times are estimates only. We are not liable for shipping delays caused by carriers, customs, or other events outside our control.
  • Once products are with the carrier, title and risk pass to you.

6. Intellectual Property

  • All content on our Services is owned by Velora, its affiliates, or licensors and protected by copyright, trademark, and other laws.
  • You may use the Services for personal, non-commercial use only.
  • Unauthorized use of our intellectual property is prohibited.

7. Optional Tools

  • Any third-party tools provided are used at your own risk.
  • Velora is not responsible for third-party tools, and they are provided "as is".

8. Third-Party Links

  • Our Services may contain links to third-party sites. We are not responsible for their content, accuracy, or transactions.

9. Relationship with Shopify

  • Velora is powered by Shopify. All sales occur directly between you and Velora.
  • Shopify is not responsible for any aspect of purchases or transactions.

10. Privacy Policy

  • Personal information is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy [LINK].

11. Feedback

  • Any feedback you provide grants Velora a perpetual, worldwide, royalty-free license to use, modify, and display it.
  • You represent that your feedback does not violate third-party rights or these Terms.

12. Errors, Inaccuracies, and Omissions

  • We may correct errors or omissions in product descriptions, pricing, and promotions without notice.

13. Prohibited Uses

  • You may only use our Services lawfully. Prohibited actions include:
    • Unlawful activity, harassment, false information, spamming, hacking, or violating intellectual property rights.
    • Using bots, scraping tools, AI tools, or other automated methods without permission.

14. Termination

  • We may terminate your access to Services at any time without notice. Certain sections of these Terms will survive termination.

15. Disclaimer of Warranties

  • All Services and products are provided "as is" and "as available".
  • We make no warranties regarding accuracy, fitness for purpose, or uninterrupted access.

16. Limitation of Liability

  • To the fullest extent permitted by law, Velora and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from use of our Services or products.

17. Indemnification

  • You agree to indemnify and hold Velora, Shopify, and affiliates harmless from claims arising from your violation of these Terms or misuse of the Services.

18. Governing Law

  • These Terms are governed by the laws of South Africa. Any disputes will be resolved in courts in South Africa.

19. Changes to Terms of Service

  • Velora may update these Terms at any time by posting on the website. Your continued use constitutes acceptance of changes.

20. Contact Information

Questions about these Terms of Service can be sent to:
Email: tshegofatsomahuma6@gmail.com
Phone: +27 678 822 882
Address: 3678 Dulcie September Street, Roodepoort, 1724, South Africa